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Roadside Assistance
Roadside Assistance - It pays off in peace of mind.
Roadside Assistance: 1-800-KW-ASSIST
(1-800-592-7747)
For those inevitable times when the unexpected happens
- no matter where you are in North America or when - trust Kenworth
to get you back on
the road as quickly and cost-effectively as possible.
One toll-free
phone call (1-800-592-7747) connects you to all the help you need,
day or night. All year around.
People on the other end of the line are
Kenworth
PremierCare representatives, knowledgeable heavy-duty truck experts
dedicated to solving your problem - now.
How it works
As a pre-registered member of
the Kenworth PremierCare Roadside Assistance program, the process is
easy. Simply provide the location of the truck, nature of
the emergency and vehicle VIN number. Call center personnel have instant
access to
a complete
vehicle profile and your preferred payment options for service and emergencies.
If you're running a Kenworth, they can even tap into
a detailed electronic parts catalog for that particular chassis "as built" - ensuring
quick, right-the-first-time parts ordering and installation. Supported
by state-of-the-art mapping and communications technology, your Kenworth
PremierCare representative will contact your nearest participating
Kenworth dealer or designated Kenworth PremierCare provider to dispatch
assistance immediately.
While many problems can be fixed right there
on the roadside, they'll also make all the arrangements to get your
truck into the shop, if necessary.
But they don't stop there. If it's part of your profile, they'll ensure
that a proper diagnosis and repair estimate gets communicated to fleet
headquarters for approval. And they'll keep your driver informed every
step of the way, making the entire process as hassle-free as possible.
The Best Part?
The
best part? It won't cost you a dime to join, make the call and use
dispatch services.
Consider it part of Kenworth's commitment to do whatever
it takes to help you get where you're going.
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